Handling customer queries on Web Chat, E-mails and Social Media Educate current and potential customers with product and service information Maintain accurate customer records Identify and upscale priority issues to the Team Leader and Ops Team Actively participate in team meetings Key Performance Indicators: Handle all queries in a polite, professional manner Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution Educate customers on services and processes Escalate any issues to the Team Leader Achieve agreed KPIs and Objectives Adhere strictly to shift schedules Adhere to laid down internal policies, procedures and processes Work collaboratively with the team Qualifications A Bachelors degree from any stream if a Fresher Minimum HSC with a minimum of 1 year of relevant experience Passionate about customer care Good typing skill Fluent in written and spoken English Able to work well under pressure and under minimum supervision A fast learner who is able to work with set targets Must be time flexible and able to work in a rotational shift system including Public holidays and weekends Additional Information IT Asset provided 5 Days working Health and vision Insurance Annual Bonus Overtime Payment Team Outings Education allowance (Training courses, Udemy, Coursera, etc.) Job Location: Remote #J-18808-Ljbffr
...wholly-owned subsidiary dedicated to making computing more human, in addition to Bitmoji, Saturn, and other digital services.The Product Design team is a small but influential team that steers the future of the core Snapchat application. Our Designers work closely with...
...process automation (RPA) initiatives. The successful candidate will function as a technical subject matter expert (SME) and utilize UiPath and related RPA tools to create, test, and implement automations. Additional responsibilities include certifying and supporting the...
...Benefits: IRA Health insurance Paid time off About the Role: Mayne Mechanical LLC is looking for a skilled Commercial HVAC Service Technician to join our growing team in Sykesville, MD. This is a great opportunity to bring your technical expertise to a...
...builds high-quality process water chillers used in advanced technologies such as electron optics, x-ray, distillation, 3D printing, MRI, and medical device cooling. As a Mechanical Assembler, you will work on either the OPC or Lx product lines, assembling mechanical and...
...Responsible for inpatient collections and processing, outpatient collections and processing as well as send out processing. Participate in weekend call rotation and holiday rotation. Qualifications Qualifications High school diploma or equivalent required....