Schedule: Monday–Friday, 8:30 AM–5:00 PM MST (AZ Local Time) Hybrid: Monday & Friday Remote | Tuesday–Thursday In Office Language: Spanish & English strongly preferred We are seeking a LPN Clinical Interviewer to join our team in a hybrid role focused heavily on outbound telephonic outreach . In this position, you will conduct medication interviews with members, gather information to support Medication Therapy Management (MTM) activities, identify medication-related concerns, and provide appropriate education and support within your scope of practice. The ideal candidate is comfortable making a high volume of outbound calls, working in a metrics-driven environment, navigating multiple systems, and communicating effectively with members. Responsibilities: Make a high volume of outbound calls to members to conduct telephonic medication interviews. Verify member identity and obtain appropriate consent before discussing medication-related information. Collect accurate information needed to support Medication Therapy Management (MTM) activities. Review and reconcile prescription, OTC, herbal, and supplement medications. Ask questions to understand medication adherence, effectiveness, side effects, affordability, and barriers to proper medication use. Identify potential medication-related concerns and accurately document findings. Educate, Support & Escalate When Needed Provide medication education in clear, easy-to-understand language within your scope of practice. Reinforce appropriate medication administration, dosing, storage, and adherence strategies. Recognize urgent, complex, or out-of-scope concerns and elevate them appropriately. Partner with pharmacists, care coordinators, and operational teams to support appropriate follow-up. Document Accurately & Meet Quality Standards Document member interactions, assessments, and outcomes in designated systems. Follow established clinical workflows, scripts, decision trees, and escalation pathways. Maintain documentation that meets clinical, regulatory, and audit standards. Meet established productivity, quality, and documentation expectations.Participate in quality reviews, coaching, audits, and other performance activities. Work Efficiently in a High-Volume Environment Navigate multiple systems simultaneously, including the MTM platform, call systems, email, and documentation tools. Manage outbound outreach, documentation, and follow-up activities efficiently. Stay current on commonly used medications and program updates. Maintain a strong focus on member experience, accuracy, and medication safety. Required Qualifications & Skills Active LPN/LVN license in good standing. Experience in a healthcare and/or telephonic outreach environment. Comfortable making high-volume outbound calls and working in a metrics-driven environment. Strong verbal and written communication skills in both Spanish and English. Ability to work effectively in a hybrid environment, both independently from home and in an office/call center setting. Ability to navigate electronic documentation systems and Microsoft Office tools.Strong attention to detail and ability to accurately document member interactions. Preferred Qualifications Bilingual in Spanish and English. Experience with Medication Therapy Management (MTM) . Experience with Transition of Care. Experience working with Medicare or Medicaid populations. Previous experience in a high-volume outbound healthcare call center environment. Monday–Friday, 8:30 AM–5:00 PM MST (Arizona local time) Monday: Work from home Tuesday–Thursday: In-office in Phoenix, AZ 85040 Friday: Work from home Hybrid position with a strong emphasis on outbound member outreach and call productivity . $28-29/hour #J-18808-Ljbffr Medix™
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