Job Description

Business Analyst

As the Business Analyst you will help facilitate new business opportunities for UGE to drive revenue growth and market expansion while maintain relationships with our customers we are servicing. This includes communicating all new business opportunities to different UGE groups, receive inputs from different stakeholders and quantify feedback into a proposal. This role requires a strategic thinker with a deep understanding of Airline trends, strong communication skills, strong analytical skills, and a proven track record of building and maintaining successful business relationships. The ideal candidate is highly proficient in Microsoft Excel, comfortable working with large and complex data sets, and able to balance detailed analysis with an understanding of the broader business and operational environment. This individual should be a strong problem-solver who can identify trends, challenge assumptions, and communicate findings effectively to both financial and operational stakeholders.

Develop and maintain detailed pricing and financial models for new business opportunities, contract renewals, repricing initiatives, and changes in operational scope

Analyze labor requirements, flight schedules, staffing models, operating costs, equipment needs, and other key pricing inputs

Evaluate the financial performance and profitability of airline contracts, stations, customers, and service offerings

Perform scenario and sensitivity analyses to assess the financial impact of changes in wages, staffing levels, flight schedules, volumes, operating requirements, and contractual terms

Review historical data, operational trends, and business assumptions to support accurate forecasts and pricing recommendations

Partner with Operations, Finance, Human Resources, Procurement, and other internal teams to gather information and validate modeling assumptions

Support the preparation of responses to requests for proposals, contract renewals, and other customer pricing requests

Monitor actual financial and operational results against pricing assumptions, budgets, and forecasts

Identify financial risks, performance gaps, and opportunities to improve profitability or operating efficiency

Build standardized tools, templates, and reporting processes to improve consistency and efficiency of pricing and financial analysis

Prepare executive-level summaries, presentations, and recommendations that clearly communicate key findings, risks, and business impacts

Manage multiple projects and deadlines while maintaining a high level of accuracy and attention to detail

Provide ad hoc analysis to support leadership decisions and broader business development initiatives

Perform other duties as assigned

Required Experience, Qualifications & Skills:

Bachelor's degree in Finance, Accounting, Economics, Business Analytics, Mathematics, Aviation Management, or a related field

Experience in business analysis, financial analysis, pricing, revenue management, operations analysis, or a related analytical role

Advanced Microsoft Excel skills, including experience with complex formulas, lookup functions, pivot tables, data validation, sensitivity analysis, and financial model development

Strong analytical and quantitative skills with the ability to interpret complex data and develop well-supported recommendations

High level of accuracy, organization, and attention to detail

Strong problem-solving skills and the ability to evaluate assumptions, identify inconsistencies, and independently investigate issues

Ability to communicate financial and analytical information clearly to both technical and nontechnical audiences

Strong written and verbal communication skills

Ability to prioritize competing requests and work effectively in a fast-paced, deadline-driven environment

Ability to work collaboratively across multiple departments and levels of leadership

Up to 20% travel

Preferred Experience, Qualifications & Skills

Experience in the airline, aviation, airport services, ground handling, transportation, logistics, or another labor-intensive operational environment

Experience building labor-based pricing or staffing models

Knowledge of airline operations, including flight schedules, ground handling activities, station staffing, or airport operations

Experience analyzing contracts, service-level requirements, operating scopes, or customer pricing structures

Experience with financial planning systems, data visualization tools, or business intelligence platforms such as Power BI or Tableau

Familiarity with SQL, Power Query, or other data analysis tools is a plus

Total Rewards:

Base Salary range: Salary will be competitive and commensurate with experience.

As a UGE employee you'll receive the following:

Flight privileges: Our employees and their families can fly anywhere in the world on stand-by across United Airlines' amazing global network.

Discount Program: 20% off for flight tickets with United Airlines

Vacation, Sick Time, and Floating Holidays

Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance

Flexible Spending Accounts, Long Term Disability,

401(k)

Paid Training

Paid parking or transportation assistance

Participation in the UGE annual incentive plan

ADA Specifications:

Ability to communicate and interact with others in the English language, both oral and written

Requires abilitiy to use computers and other office equipment

Repetitive motions that may include the wrists, hands, and/or fingers

Requires ability to sit, stand, and walk for extended periods of time

Ability to pass all pre-screening clearances applicable to position qualifications

UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBTQ

United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.

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